Colorantic refund policy
Returns accepted by the merchant are for out-of-date or defective items only. We do not accept returns or exchanges unless the item you purchased is expired or defective. If you receive an outdated or defective item in a delivery, please contact us at the telephone number or e-mail address below and provide details of the product and defect. We will then tell you how to return the product.
You will be responsible for the shipping costs associated with the return of your item. We are not
liable for loss or damage in transit. You must
also, for all returns, prepay shipping and insurance costs (where applicable).
If your return is eligible for a refund, it will not include the cost of
shipping and handling charges that may appear on the packing slip or invoice.
When we receive the returned product, we will examine it and notify you by e-mail.
within a reasonable time, if you are entitled to a refund or exchange by
reason for the defect. If you are entitled to an exchange or refund, we will replace the
product or we will refund the purchase price (depending on the original method of payment). Expenses
shipping and handling charges you have already paid are non-refundable and
refunded amounts will not include the cost of shipping. A maximum period of 15 days
business days after receiving our e-mail may elapse before you see the
on your statement.
Contact details :
Colorantic
819-795-4442
info@colorantic.com
14, rue Raoul. Victoriaville, QC G6R 1N2
Customers can return unopened items
1. Return of unopened items :
We accept returns on new, unopened items. You can return items
unopened in their original packaging within 14 days of your purchase, with a receipt, or
proof of purchase. If 14 days have elapsed since your purchase, we will not be able to
offer a refund or exchange. Only regular-priced items can be refunded. Sale items are non-refundable.
To track the status of your return, please contact us at or
to the e-mail address below.
2. Exchanges
We will only exchange goods that have expired or are defective. If you consider a product to be expired or defective, please contact us within 15 days of your purchase at the telephone number or e-mail address below and provide details of the product and the defect. We will then tell you how to return the product.
3. Exceptions
Some items are neither refundable nor exchangeable. These items are designated on our
website as non-refundable, on sale or part of a final sale.
4. Shipping
You will be responsible for the shipping costs associated with the return of your item. We are not
liable for loss or damage in transit. You must also prepay shipping and insurance costs (if applicable) for all returns. If your return is eligible for a refund, it will not include shipping and handling charges that may appear on the packing slip or invoice. To return or exchange the item you have purchased, please mail it, along with a copy of your receipt and any other information regarding your purchase, to the address listed below:
Colorantic
819-795-4442
info@colorantic.com
14, rue Raoul. Victoriaville, QC G6R 1N2
5. Process
When we receive your item, we will examine it and notify you by e-mail, within a reasonable time, if you are entitled to a refund or exchange. If you are entitled to a refund, we will refund the purchase price and a credit will be applied to the original payment method. Shipping and handling charges you have already paid are non-refundable and refunded amounts will not include the cost of shipping. It may take up to 15 business days after receipt of our email before you see the refund on your statement. If you are entitled to an exchange, we will send a new item to the original shipping address.
6. Contact details :
Colorantic
819-795-4442
info@colorantic.com
14, rue Raoul. Victoriaville, QC G6R 1N2