Frequently Asked Questions
Twenty questions sorted by group, with a search field that also reads the group name.
Find the Right Answer
Four topics, and under each one the questions we’re asked most often.
My Order
Everything about a parcel that’s already gone through checkout.
I Chose the Wrong Colour. Can I Change My Order?
Write to us right away with your order number. As long as the parcel hasn’t been picked up, we can almost always correct it; once it’s gone, it has to go through a return.
Where Is My Parcel?
The tracking number is sent by email as soon as the parcel leaves the workshop. Check your junk folder before writing to us: that’s where it ends up one time in three.
An Item Is Missing, or a Can Leaked
Photograph the box and its contents before taking everything out, then write to us with your order number. The photo is what settles the claim with the carrier.
Using the Paint
The three questions that come up once the can is open. The full method is in the tutorials.
How Much Paint for My Furniture?
One litre covers about 10 to 12 m² per coat, and most furniture needs two coats. An ordinary dresser therefore fits within one litre.
My Paint Is Dry but Still Marks
Dry isn’t cured. Dry to the touch in about an hour, recoatable after four, fully cured in two to three weeks — it’s during those weeks that marks happen.
Wax or Varnish?
Wax for a decorative piece and a soft finish; varnish for a table, a countertop or a cabinet door. Varnish is applied in very thin coats, otherwise it drags.
Safety and Documents
What a health and safety officer, a school or a daycare will ask for.
Where Can I Find a Product’s Safety Data Sheet?
The sheets are further down this page, one per product line. For an edition earlier than the one shown, write to us specifying the product and the size.
How Do I Store an Opened Can?
Tightly closed, protected from frost, upright. A can that has frozen won’t come back: the texture stays grainy even after long stirring.
What Do I Do With Leftovers and Empty Cans?
Never pour leftovers down the sink. Municipal ecocentres take back paints and containers; your municipality will tell you which one serves your area.
Retailers and Workshops
Buy in person, learn in person, or sell the range in your store.
Where Can I Buy in Store?
Our retailers are listed on the retail locations page, along with those that also offer workshops.
Do You Offer Workshops?
Yes, at the workshop and online. Upcoming dates and sessions to watch again are on the workshops page.
I’d Like to Sell the Range in My Store
Write to us through the retailer page: we’ll send you the price list and terms.
Product Documents
Safety data sheets and technical data sheets, to download or pass along.
These sheets are the current edition. For an earlier edition, write to us specifying the product and the container size.
None of This Answers Your Question?
Write to us with a photo of your furniture or your order number. A person reads every message.