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Tracking

Track an Order

Use the link we emailed you

Your order confirmation and every shipping update carry a link to that order’s status page. The link keeps working and needs no password.

There is no order number lookup here, on purpose. An order is only ever shown to somebody signed in to the account that placed it, or holding the link we emailed — otherwise an order number on its own would be enough for a stranger to read your address.

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Good to Know

  • Your order confirmation and each shipping notice contain a link to the order in question. This link stays active and doesn’t require a password.

  • Your wishlist is saved in this browser, on this device. It doesn’t follow your account: clear your browsing data and it disappears.

  • An item disappears from “Reorder” when it’s no longer available. Write to us if you’re looking for a shade that’s been removed from the catalogue.